Обява за работа: Call Center Manager

Job description:
Responsible for „Call center“ departments


Main responsibilities:

• Plan, organize and coordinate activities in the „Call center“ department
• Organize and coordinate the conduct and process of incoming and outgoing calls. Ensuring the department rules are followed
• Prepare references and reports for the activity of the department
• Responsible for the selection, building and growing the team
• Organize and conduct trainings for employees
• Continuously identify and implements solutions for improvement of the work processess
• Participate in the activities to achieve the company's goals, according to the company's practices and procedures

• Higher education diploma
• Previous people management experience
• A minimum of 2 years’ experience in Call Centers management is required
• Good level of English language
• Excellent working knowledge of MS Office applications. Experience with Excel is required
• Excellent interpersonal and communication skills
• Strong organization, planning and time management skills to achieve results
• Very good organizational and analytical skills
• Proactive and positive attitude

• Be part of company in rapid grow
• Friendly and casual work environment
• Great office location
• Full time employment contract
• Additional health insurance plan
• Partially financed sports card
• Corporate events and team buildings
• 24/7 access to an e-learning platform