Job description:
Responsible for „Call center“ departments
Main responsibilities:
- Plan, organize and coordinate activities in the „Call center“ department
- Organize and coordinate the conduct and process of incoming and outgoing calls. Ensuring the department rules are followed
- Prepare references and reports for the activity of the department
- Responsible for the selection, building and growing the team
- Organize and conduct trainings for employees
- Continuously identify and implements solutions for improvement of the work processess
- Participate in the activities to achieve the company's goals, according to the company's practices and procedures
Key Candidate Requirements:
- Higher education diploma
- Previous people management experience
- A minimum of 2 years’ experience in Call Centers management is required
- Good level of English language
- Excellent working knowledge of MS Office applications. Experience with Excel is required
- Excellent interpersonal and communication skills
- Strong organization, planning and time management skills to achieve results
- Very good organizational and analytical skills
- Proactive and positive attitude
What we offer:
- Be part of company in rapid grow
- Friendly and casual work environment
- Great office location
- Full time employment contract
- Additional health insurance plan
- Partially financed sports card
- Corporate events and team buildings
- 24/7 access to an e-learning platform
If you are interested in our proposal, send us your CV to hr [at] debtagency.bg. All documents will be treated in the strictest confidentiality.Кандидатстване