Job description:
Responsible for „Call center“ departments

Main responsibilities:

  • Plan, organize and coordinate activities in the „Call center“ department
  • Organize and coordinate the conduct and process of incoming and outgoing calls. Ensuring the department rules are followed
  • Prepare references and reports for the activity of the department
  • Responsible for the selection, building and growing the team
  • Organize and conduct trainings for employees
  • Continuously identify and implements solutions for improvement of the work processess
  • Participate in the activities to achieve the company's goals, according to the company's practices and procedures

Key Candidate Requirements:
  • Higher education diploma
  • Previous people management experience
  • A minimum of 2 years’ experience in Call Centers management is required
  • Good level of English language
  • Excellent working knowledge of MS Office applications. Experience with Excel is required
  • Excellent interpersonal and communication skills
  • Strong organization, planning and time management skills to achieve results
  • Very good organizational and analytical skills
  • Proactive and positive attitude

What we offer:
  • Be part of company in rapid grow
  • Friendly and casual work environment
  • Great office location
  • Full time employment contract
  • Additional health insurance plan
  • Partially financed sports card
  • Corporate events and team buildings
  • 24/7 access to an e-learning platform

If you are interested in our proposal, send us your CV to hr [at] All documents will be treated in the strictest confidentiality.


Локация София
Статут Пълен работен ден
Дата 12 Октомври 2021

Уважаеми клиенти, бихме искали да Ви информираме, че спазвайки добрите практики при защита на личните Ви данни, направихме изменения и допълнения в нашата Политика за поверителност, считано от 01.01.2023 г. Моля, да се запознаете с обновената ни Политика за поверителност в съответната секция на сайта ни.
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