01. How do I benefit from working with you?
We are debt recovery professionals because we deal with this on a daily basis and we are aware of the best practices and strategies. By transferring your receivables to us, you will increase the efficiency of the other positions in your company. We are an intermediary between you and your debtors, and our main objective is to maintain the image of your company and ensure payments of overdue receivables.
02. Can I trust you with information about my company and personal data?
Before we start working on your cases, we sign a contract and a confidentiality agreement. The company is registered as a personal data controller with a certificate No. 367489, issued by the Commission for personal data protection. As a personal data controller, the company abides by the regulations of the Law for protection of personal data and is subject to regulation by the Commission for personal data protection, which guarantees the comfort and security of our partners and clients when they entrust us the processing of the personal data of liable persons.
03. Why should I trust you as there are many other companies in the market?
There are many debt recovery companies in the market but only a few of them have an impeccable reputation. This reputation guarantees that there will be no adverse legal consequences for you due to actions we pursue in relation to your debtors. We strictly follow the legislation of the Republic of Bulgaria. The contract we sign gives a precise framework to our relationship and the actions you allow us to pursue; what is more, any future action will only go ahead after your approval. We have been in the debt recovery sector for 6 years, and some of the largest financial institutions and utility companies have trusted us, which puts us at the top of the list of reliable companies in this sector.
08. What actions do you take to recover an overdue receivable?
The methods employed by the company are in full compliance with Bulgarian legislation and endorse the so called soft approach to debt recovery. The approach involves phone calls, information letters, invitations (reminders, notifications of actions, notifications about results), SMS messages, emails, and the latest methods relying on social networks. Our collectors are professionals in what they do, which is evident from the high performance they achieve. The employees of Agency for Control of Outstanding Debts successfully adapt to the specificities of the various types of claims in view of the company experience and the wide range of clients.
09. Is debt recovery legal in the Republic of Bulgaria?
According to Bulgarian legislation, any economic activity not prohibited by law is permitted. We are an economic entity like any other. You can check the ownership of the company, its history, annual financial statements, etc. in the business register. The legislation stipulates the right of every creditor to pursue his/her claim in the Obligations and Contracts Act and the Code of Civil Procedure. As a company which performs debt recovery activities, we provide you with this service. Therefore, you can be sure that the service we offer is legal.