Friendly Asked Questions

Friendly Asked Questions
  • 01. How can I recognize dishonest clients and partners?
    Preliminary research is part of the process of financial flows management and is especially important for a company’s liquidity. Research models vary, but, on the basis of one of them, you will be able to determine the amount of goods and services you provide to your clients and partners. Research itself is only part of the process. Even though they may be honest towards other contractors, it is highly likely that your clients will be dishonest to you if you do not have an excellent system for issuing and receiving documents in the company, as well as contracts, which anticipate all situations that may arise. Having met these conditions, you will be respected and the likelihood of overdue obligations will be minimized. We can help you with professional advice at each stage of the process.

  • 02. Who should do this in my company?
    You could make the accounting department, the financial director or the sales representatives responsible for the collection of overdue obligations. Always keep in mind that their responsibilities are different and you pay them for something else. The addition of an unfamiliar process will damage the quality of their performance in their main responsibilities. It should be noted that your employees know your clients, and personal relationships and sympathy may inevitably arise. Having burdened them with uncharacteristic functions, you could lose a client who is in a difficult financial position in the short term, and in cases of unprofessional attitude, the said client would no longer choose your services, instead making turning to company’s competitors.

  • 03. How do I benefit from working with you?
    We are debt recovery professionals because we deal with this on a daily basis and we are aware of the best practices and strategies. By transferring your receivables to us, you will increase the efficiency of the other positions in your company. We are an intermediary between you and your debtors, and our main objective is to maintain the image of your company and ensure payments of overdue receivables.

  • 04. Can you take on some receivables while we collect the rest with our own resources?
    In this case, we will train you or your employee in the main principles of debt recovery, as well as some techniques and methods for conducting negotiations, which you may use when your debtors are companies or individuals who are close to you and there is a strong personal element and a long history. In this way, you can be sure that the remaining part of the debt is safe.

  • 05. Can I trust you with information about my company and personal data?
    Before we start working on your cases, we sign a contract and a confidentiality agreement. The company is registered as a personal data controller with a certificate No. 367489, issued by the Commission for personal data protection. As a personal data controller, the company abides by the regulations of the Law for protection of personal data and is subject to regulation by the Commission for personal data protection, which guarantees the comfort and security of our partners and clients when they entrust us the processing of the personal data of liable persons.

  • 06. Why should I trust you as there are many other companies in the market?
    There are many debt recovery companies in the market but only a few of them have an impeccable reputation. This reputation guarantees that there will be no adverse legal consequences for you due to actions we pursue in relation to your debtors. We strictly follow the legislation of the Republic of Bulgaria. The contract we sign gives a precise framework to our relationship and the actions you allow us to pursue; what is more, any future action will only go ahead after your approval. We have been in the debt recovery sector for 6 years, and some of the largest financial institutions and utility companies have trusted us, which puts us at the top of the list of reliable companies in this sector.

  • 07. What documents do you need in order to initiate recovery of arrears from my debtors?
    All documents that certify the claim and/or the contractual relationship with your counterparty. We will review the documents and will give you free feedback on the status of your claim.

  • 08. What actions do you take to recover an overdue receivable?
    The methods employed by the company are in full compliance with Bulgarian legislation and endorse the so called soft approach to debt recovery. The approach involves phone calls, information letters, invitations (reminders, notifications of actions, notifications about results), SMS messages, emails, and the latest methods relying on social networks. Our collectors are professionals in what they do, which is evident from the high performance they achieve. The employees of Agency for Control of Outstanding Debts successfully adapt to the specificities of the various types of claims in view of the company experience and the wide range of clients.

  • 09. Is debt recovery legal in the Republic of Bulgaria?
    According to Bulgarian legislation, any economic activity not prohibited by law is permitted. We are an economic entity like any other. You can check the ownership of the company, its history, annual financial statements, etc. in the business register. The legislation stipulates the right of every creditor to pursue his/her claim in the Obligations and Contracts Act and the Code of Civil Procedure. As a company which performs debt recovery activities, we provide you with this service. Therefore, you can be sure that the service we offer is legal.

Dear Customers, We would like to inform you, that Аgency for Control of Outstanding Debts LTD  following good practices in protecting personal information, have made changes and additions to Privacy Policy, with effect from 01.01.2023. Please review our renewal  Privacy Policy in the section of our site.
Thank you for our successful cooperation!

With regards and responsibility,
Аgency for Control of Outstanding Debts JSC